CoinCasino: Complaints, Confiscated Funds, Alternatives & Everything Else Australian Players Ask

Part 1: Complaints, Confiscated Funds & What Goes Wrong

Confiscated Winnings: How It Happens

The most damaging pattern in CoinCasino's complaint history isn't slow payouts or glitchy software. It's outright confiscation of player balances, including deposited funds.

One reviewer from April 2025 posted the actual CoinCasino support response they received: the casino's agent, identified as "Chuck," wrote that the account was closed and funds confiscated due to "a breach of our Terms and Conditions, section Fraud." When the player pushed back, a second agent named "Ricardo" replied that voided funds cannot be refunded, nor can gambled funds. No specific rule violation was cited. No evidence of fraud was provided. The conversation simply ended.

In January 2026, another player reported having $242 confiscated, $100 of which was their own deposited money. CoinCasino first cited "Fraud," then reclassified the closure as a "commercial decision" when pressed. That language is worth paying attention to. "Commercial decision" is a catch-all that essentially means the casino chose to close the account and keep the money, with no obligation to explain why.

A December 2025 case involved €1,600. The player's withdrawal was rejected three separate times with shifting justifications. First, the casino demanded a "withdrawal alternative." Then a 3-month bank statement. After each rejection, the funds were pushed back into the player's active balance, where they were wagered and lost. The player described this as "predatory retention of funds" and sent a formal legal demand letter. CoinCasino's response was to close the account entirely, cutting off the player's access to transaction logs and chat history.

What makes these confiscations particularly dangerous for Australian players: the Anjouan gaming licence has no player dispute resolution mechanism. There's no regulator to escalate to. There's no ombudsman. If CoinCasino decides your money is now their money, the conversation is over.

Account Freezes and Closures

Accounts don't just get closed after withdrawal requests. They get closed during them, before them, and sometimes for reasons the player never requested.

One November 2025 reviewer had their account closed with the explanation that they'd requested closure 5 months earlier. The player disputed this, pointing out they'd been actively depositing and playing up until winning £550. The casino didn't reverse the closure.

A UK-based player reported that CoinCasino was operating and advertising in the UK without a UKGC licence, then refused to close their account when requested. Support went completely dark. This same pattern has been noted by multiple players: the casino is responsive before you deposit, intermittently responsive while you're losing, and unresponsive when you're trying to leave or withdraw.

The self-exclusion problem deserves separate attention. A Finnish player in December 2025 requested account closure after a withdrawal was stalled. The casino applied a temporary 24-hour cool-off period instead of permanent self-exclusion. Once the cool-off expired, the account reopened. For someone seeking self-exclusion due to problem gambling, that's not a bureaucratic mix-up. It's a failure of responsible gambling protocols that could directly contribute to further harm.

Another player described requesting self-exclusion, having it ignored, continuing to play and lose, and holding the casino responsible for those subsequent losses. CoinCasino is not part of BetStop (Australia's National Self-Exclusion Register), so there's no external mechanism that can enforce exclusion.

Bonus Voiding and Forfeited Winnings

CoinCasino's bonus terms give the casino wide latitude to void bonuses and associated winnings. The 60x wagering requirement is one barrier, but the T&Cs contain additional clauses that players often discover only after accumulating a balance.

One player reported completing the wagering for free spin winnings — rolling over the funds 30 times, which they described as "statistically nearly impossible." When they submitted a withdrawal, it was rejected. The funds they'd earned through what CoinCasino's own terms defined as valid play were simply taken.

Another player deposited $5,000, wagered more than 6x the deposit (which should trigger the first 10% bonus instalment), but never received any bonus. Support provided no explanation beyond restating the bonus terms, which the player believed they had met.

CoinCasino's Terms state that the casino can void bonuses and winnings at its sole discretion if it determines that terms were breached, without needing to specify which term or how. That clause, combined with a licensing jurisdiction that offers no dispute resolution, means there's functionally no way to challenge a bonus voiding.

Are CoinCasino's Games Rigged?

Player complaints frequently use the word "rigged." This is understandable emotional language from people who've lost money and can't withdraw winnings, but the technical reality is more specific.

CoinCasino's games come from regulated third-party providers: Pragmatic Play, NetEnt, Evolution Gaming, Hacksaw Gaming, BGaming, and others. These providers licence their software independently, and their RNG (random number generator) systems are audited by bodies like eCOGRA, iTech Labs, or GLI. The casino doesn't control the mathematical outcomes of individual spins, hands, or rounds.

What the casino does control is everything around the games: which players get to withdraw, which accounts get flagged, which bonus conditions get enforced, and when KYC is suddenly required. A game can be provably fair at the software level and still produce unfair outcomes for the player if the casino denies the withdrawal after a win. The distinction matters legally and practically, but the end result for the player is the same.

Some complaint threads allege that CoinCasino's own search engine doesn't work properly for finding specific games, and that RTP (return-to-player) rates on the platform feel lower than published figures. Independent RTP verification on offshore crypto casinos is extremely difficult, so these claims remain unverifiable. What is verifiable is that the casino's handling of payouts is where the documented unfairness sits, not in the game software itself.

The Chargeback Problem

CoinCasino's Terms are explicit about chargebacks:

You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit, and you agree that any winnings from wagers utilising those charged back funds will be forfeited.

In practice, chargebacks on crypto transactions are effectively impossible. Bitcoin, Ethereum, and other cryptocurrency transfers are irreversible by design. There's no equivalent of a credit card dispute process. If you paid through MoonPay using Visa or Mastercard to buy crypto that was then deposited, you might attempt a chargeback at the payment processor level, but MoonPay's own terms likely complicate this, and CoinCasino's T&Cs threaten additional charges if you try.

One reviewer reported experiencing a double charge or incorrect charge from a December 2025 transaction that appeared on their bank statement. Despite providing evidence, they reported receiving only automated responses from support.

Dispute Resolution and Complaint Channels

CoinCasino's T&Cs direct complaints to their customer support department via email. There is no independent dispute resolution body named in the terms. The Anjouan gaming licence does not provide an arbitration service, an ombudsman, or any player-facing complaints mechanism.

External options exist but have limited leverage:

• Casino Guru Complaint Resolution Centre — The most effective option. Casino Guru independently mediates between players and casinos. They've processed complaints against CoinCasino and assign black points that affect the casino's Safety Index. As of their last review, CoinCasino has accumulated 3,418 black points from 3 formal complaints.
• AskGamblers — Accepts player complaints and publishes them. CoinCasino has a profile on AskGamblers with documented complaint cases. The average complaint response time and resolution rates are tracked.
• ACMA complaint — Australian players can report CoinCasino to ACMA through their online form or by calling 1300 850 115. This won't recover your funds directly, but it contributes to the regulatory evidence that may lead to blocking or further enforcement action.
• Trustpilot — Publishing a detailed review creates a public record. CoinCasino has a claimed Trustpilot profile but has not replied to negative reviews, according to Trustpilot's notation.

Customer Support: What to Expect

CoinCasino offers live chat and email ([email protected]). A 24/7 chatbot handles initial contact, with the option to transfer to a live agent. The experience varies dramatically depending on your situation.

• Before depositing: support is reportedly fast and helpful.
• During play: generally responsive for basic questions.
• At withdrawal: responses slow down, become repetitive, or stop entirely.

Multiple players describe being told to "be patient" for weeks or months, receiving identical automated replies, or having their chat sessions terminated. One player sent over 200 emails over 4 weeks trying to resolve a refund from a winning bet after account closure. They described every response as automated. Another reported that support ignored all communication for 6 weeks straight after a disputed withdrawal.

Part 2: Company History, Ownership & Recent Changes

When Was CoinCasino Founded?

CoinCasino launched in late 2024. Some sources cite 2023 as the initial setup period, but the site went fully live and began accepting players around the end of 2024. It is less than two years old at the time of writing (February 2026).

Who Owns CoinCasino?

This question doesn't have a clean answer, which is itself a red flag.

CoinCasino's main domain Terms and Conditions name EOD Code SRL as the owner and operator, a Costa Rican company registered under Corp. ID 3-101-910497 with a registered address in San Jose. However, the Terms on the play.coincasino.com subdomain name Igloo Ventures SRL, also registered in Costa Rica under number 3-102-880024, as the operator.

Both entities are part of the same corporate network alongside MIBS N.V. (Curaçao, registration 162031) and Simba N.V. These are not separate companies in any meaningful sense — multiple independent sources confirm they share platform structures, bonus frameworks, game catalogues, and licensing approaches. Depending on which jurisdiction and regulatory route is being used, the same casino might appear under any of these names.

This network operates over 30 online casino brands, including Lucky Block, Mega Dice, Instant Casino, TG Casino, Crashino, Coin Kings, Golden Panda, Kripty, Memebet, WSM Casino, and many others. CoinCasino is one brand among dozens running on the same infrastructure.

No ultimate beneficial owners (UBOs) are publicly disclosed for any of these entities. FinTelegram's compliance investigation flagged this as significant governance risk. You don't know who's ultimately profiting from or controlling the casino.

The connection to CoinPoker is important. CoinCasino was developed as a sister platform to CoinPoker, the crypto-focused poker room that's been operating since 2018. CoinPoker's operator, Precise IG Solutions B.V., was formally warned by ACMA for providing prohibited gambling services to Australians. CoinPoker was also blocked by ACMA as part of a batch of seven illegal gambling sites.

Has CoinCasino's Reputation Changed Over Time?

Not for the better. The Trustpilot review count has grown from roughly 40 reviews (noted in mid-2025) to 147 as of late January 2026. The score has remained at 2.1/5 throughout, meaning the ratio of negative to positive reviews has stayed consistent as more people weigh in. That's significant: it's not a case of early complaints being balanced by later positive experiences. New complaints keep arriving at the same rate.

Casino Guru's Safety Index sits at 5.6/10 — categorised as "Below Average." This score accounts for T&C fairness, complaint history, and overall operational practices. It hasn't improved.

The regulatory picture has actively worsened in 2025. Sweden's Spelinspektionen banned all three associated entities (EOD Code SRL, Igloo Ventures SRL, MIBS NV) in May 2025 for targeting Swedish consumers through affiliates and influencers on Instagram and Twitch without a Swedish licence. ACMA formally warned CoinPoker's operator and blocked CoinPoker's site in the same period.

FinTelegram published a detailed compliance report in October 2025 characterising CoinCasino as a "paradigmatic case of offshore gambling regulatory arbitrage" with an "unacceptable compliance risk profile."

Latest News and Updates (as of Early 2026)

• January 2026: New Trustpilot complaints continue to appear, including confiscated winnings and unprocessed withdrawals. The review count has risen to 147.
• Late 2025: FinTelegram published a detailed compliance investigation finding conflicting operator disclosures, opaque payment routing through anonymous domains, and systematic KYC evasion.
• Mid 2025: ACMA formally warned CoinPoker's operator and blocked CoinPoker. Spelinspektionen banned all three associated corporate entities from operating in Sweden.
• Ongoing: CoinCasino continues to run promotional tournaments, including a Spinoleague event with a €12,000,000 prize pool announced for late 2025, and Pragmatic Play's Drop & Wins promotions with monthly prize pools.

Part 3: CoinCasino vs Alternatives — Honest Comparisons

Should I Play at CoinCasino? Is It Worth It?

No, particularly not from Australia. The combination of factors is unambiguous:

• No Australian licence (illegal to offer services here)
• Sister brand formally warned and blocked by ACMA
• Trustpilot at 2.1/5 with 73% one-star reviews
• Casino Guru Safety Index at 5.6/10 ("Below Average")
• Banned in Sweden
• Flagged by FinTelegram as high-risk
• Documented pattern of confiscated funds, hidden KYC, and unresponsive support
• No player dispute resolution through its Anjouan licence
• No UBO transparency

If every game on the site paid out perfectly every time, the operational risks alone make it a bad choice. You can't use a casino if the casino won't let you withdraw.

CoinCasino vs Other Crypto Casinos

CoinCasino is not the only crypto casino available to international players, and it's instructive to see where it actually falls in the hierarchy of trust.

A few things stand out. BitStarz, which has been operating since roughly 2014, carries a Casino Guru Safety Index of 9.1 and a Trustpilot score above 3.5 — substantially better than CoinCasino on both counts. Stake.com has a low Trustpilot score (1.4) but a high Casino Guru Safety Index (8.7), reflecting that large-volume casinos attract more complaints by raw count while still operating fairly on balance. CoinCasino manages to have both a low Trustpilot score and a low Safety Index, which is a worse combination.

Worth noting: Trustpilot scores for crypto casinos skew negative across the board because unhappy players are more motivated to leave reviews. That's why Casino Guru's independent assessment matters as a counterbalance. When both metrics are poor, as with CoinCasino, the signal is stronger.

None of these casinos are legal for Australian players. The comparison exists solely because Australians search for it. If you're gambling from Australia, only licensed Australian wagering services provide legal protection.

Better and Safer Alternatives for Australians

For Australians specifically, the only truly "safe" gambling options are those licensed by an Australian state or territory and listed on the ACMA register. These services integrate with BetStop for self-exclusion, operate under enforceable complaint procedures, and are subject to Australian consumer protection law.

Online casinos (pokies, table games, live dealer) are banned outright in Australia under the Interactive Gambling Act. No offshore casino is legal here, regardless of its licence. What is legal: licensed online sports betting and wagering through operators holding the appropriate state/territory authorisation.

If you insist on using offshore crypto casinos despite the legal and practical risks, the minimum due diligence should include checking Casino Guru's Safety Index (aim for 8.0+), reviewing the Trustpilot complaint pattern (not just the star rating), confirming the licensing jurisdiction has an actual complaints process, and never depositing more than you're prepared to lose entirely.

What Reddit Says About CoinCasino

CoinCasino doesn't feature prominently in Reddit's crypto casino recommendation threads. The platforms that do get regular positive mentions in gambling subreddits tend to be those with longer track records: Stake, BitStarz, and similar established operators.

Reddit discussions about crypto casinos generally cluster around a few consistent themes: withdrawal speed proof, KYC triggers, bonus wagering fairness, and whether games feel consistent with published RTP. CoinCasino's complaint profile — particularly the hidden KYC and confiscated balances — aligns with exactly the kind of behaviour Reddit crypto gambling communities flag as a dealbreaker.

The absence of strong CoinCasino advocacy on Reddit is its own data point. For a casino marketing aggressively through affiliates, influencers, and Telegram, the lack of organic community support in the one space where genuine players discuss their experiences is telling.

Part 4: Financial Safety & Player Protection

Is Your Money Safe at CoinCasino?

CoinCasino's own Terms and Conditions answer this directly:

You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction.

That language is not unusual for online casinos — most include similar disclaimers. The difference is what sits behind the disclaimer. At a casino licensed by the UK Gambling Commission, player funds must be held in segregated accounts or protected through equivalent measures, regardless of what the T&Cs say. At a casino licensed by Anjouan, there is no such requirement. Your deposited funds sit in whatever account the operator chooses to put them in, commingled with operational funds.

If CoinCasino's operator ran into financial trouble, there is no mechanism ensuring player deposits would be returned. No insurance. No segregated trust account. No regulatory backstop.

Financial Stability of the Operator

There is no publicly available financial reporting for EOD Code SRL, Igloo Ventures SRL, or any entity in the CoinCasino corporate network. Costa Rica does not require the same level of corporate financial disclosure as jurisdictions like Malta or the UK. Anjouan's licensing regime doesn't mandate financial audits or minimum capital requirements.

The operator runs 30+ casino brands simultaneously. If one brand fails or accumulates too many liabilities, the corporate structure allows it to be shut down while the others continue. Players at a closed brand would have no claim against the wider group.

This isn't speculation. It's how white-label casino networks operate. The brand is a front end; the corporate entity behind it is structured to limit exposure.

Compliance and Auditing

CoinCasino claims SSL encryption and blockchain-based transaction security. These are standard technical measures and likely genuine — SSL certificates are cheap and necessary for any website handling money.

Games from providers like Pragmatic Play and NetEnt are independently audited at the provider level. The casino itself, however, is not audited by any independent body for operational fairness, fund handling, or T&C enforcement. The Anjouan licence does not require this.

FinTelegram's compliance report found that CoinCasino's card and Google Pay payments route through opaque payment domains — ChanneltoPay and AgPayer — with minimal public information about the processing entities. The "Buy Crypto" function uses Changelly but completes through MoonPay. These aren't necessarily illegal arrangements, but they create layers between the player's money and the casino that make tracing transactions difficult if something goes wrong.

The Privacy Policy

CoinCasino's privacy policy exists but provides limited specifics. The site collects email addresses at registration. If KYC is triggered, it collects identity documents, proof of address, selfies, and potentially bank statements through the Veriff verification service.

For a platform that markets itself on anonymity and "no KYC," the amount of personal data it can and does request from players who try to withdraw significant amounts is substantial. Multiple players have reported submitting sensitive identity documents only to have their withdrawal rejected and account closed anyway, raising questions about what happens to that data afterwards.

CoinCasino is not subject to GDPR (it's not based in the EU), Australia's Privacy Act, or the UK's Data Protection Act. The Anjouan jurisdiction has no data protection framework comparable to these. Once you've submitted your documents, your recourse if they're mishandled is effectively nil.

Deposit Insurance

There is none. CoinCasino's T&Cs explicitly state this. No deposit protection scheme applies. No government guarantee. No insurance fund. Cryptocurrency deposits are irreversible at the blockchain level, and the casino's player accounts carry no protection mechanism.

Part 5: Technical Questions — App, Mobile & Browser Access

Does CoinCasino Have a Mobile App?

No. There is no CoinCasino app available on the Apple App Store or Google Play Store. Neither Apple nor Google permit real-money gambling apps from unlicensed operators in most jurisdictions, so the absence of a native app is expected for a casino with an Anjouan licence.

There is a CoinPoker app (CoinCasino's sister poker platform), which is available as desktop software. This is a separate product and does not provide access to CoinCasino's casino games or sportsbook.

iOS and Android Access

Since there's no dedicated app, iPhone and iPad users access CoinCasino through Safari or another mobile browser. Android users access it through Chrome, Firefox, or their default browser. No download is required.

The mobile browser version is responsive, meaning it adjusts layout and element sizes based on screen dimensions. Independent testers report that games load and play on mobile without major issues. Load times depend on your connection and the game provider — Evolution's live dealer streams are heavier than a basic slot.

A few usability notes from independent reviews: some interface elements are described as too small on phone screens, and the BETBY sportsbook loads slightly slower than the casino section due to the volume of live data it processes. The search function on mobile has been criticised by at least one reviewer for not reliably finding games by name.

CoinCasino via Telegram

CoinCasino integrates with Telegram, allowing players to access casino games and place sports bets through the Telegram app. Your CoinCasino account links to your Telegram username. This is a distinguishing feature that most traditional online casinos don't offer, and it's a significant part of CoinCasino's marketing.

The Telegram integration doesn't change anything about the underlying platform. The same terms apply. The same risks exist. But it does add a layer of convenience (and reduced friction for deposits) that could make impulsive gambling easier.

Web Version and Browser Compatibility

CoinCasino runs as a web application at coincasino.com. It's compatible with all modern browsers: Chrome, Firefox, Safari, Edge, and Brave. No browser plugin or extension is required.

The site uses JavaScript-heavy rendering, so browsers with aggressive script blocking may need exceptions added. Multi-language support covers English, German, Russian, Portuguese, Italian, French, Spanish, Vietnamese, Romanian, Korean, Chinese, Thai, and Japanese.

Desktop performance is described as responsive with fast load times for the casino section. The interface uses a left-side vertical menu for navigation. No customisation options exist beyond language selection and hiding your name from bet tables.

For Australian users: coincasino.com may or may not load depending on your ISP. Australia is listed as a restricted country in CoinCasino's own T&Cs, and ACMA has been progressively expanding its DNS blocking of offshore gambling sites. If the site is accessible to you today, that doesn't mean it will be tomorrow, and it doesn't mean it's legal to use.

Key Takeaways

The documented risks are concrete, not theoretical. Real players have had real money confiscated. Accounts have been closed without warning. Withdrawals have been rejected using shifting justifications. Self-exclusion requests have been ignored. These aren't isolated incidents — they form a consistent pattern across 147 Trustpilot reviews, Casino Guru complaints, and AskGamblers cases.

The corporate structure provides no accountability. Two different legal entities are named as operator on different parts of the same website. No beneficial owners are disclosed. The licensing jurisdiction offers no dispute resolution. If something goes wrong, there is no one to hold accountable.

Australian law provides no protection. CoinCasino is an illegal service in Australia. The ACMA has already acted against its sister brand. Using the site means accepting that if your funds are seized, your withdrawal denied, or your account closed with money inside, you have no legal recourse.

There are no circumstances under which CoinCasino represents a sensible choice for an Australian player. Licensed Australian wagering services exist, operate under the law, and are accountable to it.

If you're experiencing gambling-related difficulty, free and confidential support is available 24/7 through the National Gambling Helpline: 1800 858 858 or via gamblinghelponline.org.au.

Further Reading

• CoinCasino Australia Review 2026: Is It Safe, Legit, or a Scam?
• CoinCasino: Games, Bonuses, Responsible Gambling & What Australian Players Actually Need to Know